Title: Volunteer Customer Experience Survey Officer
Approved Date: 2024
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[Internal]
Position Details
Position title
Volunteer Customer Experience Survey Officer
Location
Residential Aged Care Communities
Role type
Volunteer
Local Level Manager
General Manager - Residential Aged Care Business Operations
Workplace Supervisor
As delegated by the Local Manager
Position Summary
The Volunteer Customer Experience Survey Officer works alongside and under the direction of paid staff to collect and
collate valuable resident feedback, which assists in guiding future experiences and procedures across Wesley Mission
Queensland Limited’s Residential Aged Care Communities.
Key Role Accountabilities
Depending on their level of skill, the Volunteer Customer Experience Survey Officer may be asked to be involved in
one or more of the following tasks:
•
Build rapport with residents and/or their representatives.
•
Travel to residential aged care homes to seek feedback from residents and/or their representatives via the Net Promotor
Score.
•
Collate feedback and liaise with supervisors regarding feedback from residents.
•
Other tasks as required within the role.
The Volunteer Customer Experience Survey Officer is not involved in any activity that has not been negotiated with
their Workplace Supervisor or Local Manager in advance.
Our vision
A compassionate, just and inclusive society for all.
Our mission
We walk alongside people in need, offering care and compassion and promoting choice, independence and
community wellbeing.
Our values
Innovation, hope, integrity, compassion, justice, empowerment, respect.