Title: Volunteer Visitor – Aged Care Volunteer Visitor Program
Approved Date: 2025 Page 1 of 3
Position Details
Position title
Volunteer Visitor
Service
Aged Care Volunteer Visitor Program
Location
Various
Role type
Volunteer
Our vision
A compassionate, just and inclusive society for all.
Our mission
We walk alongside people in need, offering care and compassion and promoting choice, independence and
community wellbeing.
Our values
Innovation, hope, integrity, compassion, justice, empowerment, respect.
Position Summary
As part of the Wesley Mission Queensland Aged Care Volunteer Visitor Program, Volunteer Visitors offer
companionship, friendship, and social interaction through scheduled visits with older individuals. These
individuals may be living in Residential Aged Care or at home receiving a government-subsidised Home Care
Package, who may be experiencing loneliness or social isolation. The role of the Volunteer Visitor is to enrich the
recipient’s quality of life through regular visits, which may include shared activities or assisting with small tasks
within the recipient’s residence.
Key Role Accountabilities
As part of the role, Volunteer Visitors are expected to provide:
• Regular Visits: Volunteer Visitors make regular visits (usually weekly or fortnightly) to an assigned
recipient, providing companionship and engaging in conversations.
• Commitment: A commitment to regular visits for six months is typically required.
• Relationship Building: The goal is to develop a meaningful friendship and foster a sense of
connectedness to recipients’ individual community, culture and identity.
• Activity Engagement: Volunteer Visitors participate in activities with the recipient, such as reading, games,
watching a movie, crafts, music, light tasks, light gardening, or just enjoying a coffee and a chat.
• Record Keeping: Volunteer Visitors are required to submit a small report on their visit activities when
requested.
• Communication and Support: Volunteer Visitors are required to communicate with the Aged Care
Volunteer Visitor Program staff about their availability and any changes or concerns they may have.
• Training and Orientation: Volunteer Visitors are required to complete orientation and relevant training.
• Boundary Management: It is important that Volunteer Visitors maintain clear boundaries and seeking
support when needed.
• Respect for Diversity: Volunteer Visitors are required to respect the diverse backgrounds and
experiences of the recipients.