Launch Your HCAHPS Scores With Realtime Measurement
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The HCAHPS process is not only designed to compare and advise about bicycles. The fact of the matter is
that medicare has integrated the HCAHPS results in their worth based purchasing system, which directly
joins hospital's reimbursement payments for their individual experience scores. For many hospitals in
the United States this represents between $300.000 and $2.000.000 annually in earnings received from
medicare.
HCAHPS Scores
As you can see, this isn't a trivial matter for hospital administration. The truth is that enhancing HCAHPS
scores is a significant priority for health care organizations.
If your objective is to set your business as"Hospital of Choice" in your region, it is essential that you
launch a realtime patient satisfaction measurement program. This plan will let you integrate patient
satisfaction tracking into your daily interactions with patients. This way you'll have the ability to find
problems and implement adjustments before they could change your official HCAHPS scores.
To describe why this constant measuring is so important, you need to understand that the HCAHPS
procedure. This government backed survey tool is administered to a small sample of discharged patients
who meet the accepted HCAHPS criteria. The minimum acceptable sample size is only 300 patients per
year.
Even though most organizations may surpass this sample size, it is clear that the amount of patients
surveyed is comparatively small compared to the total population of releases. Just a couple
discontented patients that happen to fall in the sample may provoke a substantial fall in the overall
HCAHPs scores.
If you put your realtime satisfaction information in the hands of frontline managers, you are making an
immensely powerful environment for continuous improvement. Issues can be detected immediately and
corrective measures can be opted in on the fly. A few hours after, your team will be verifying whether
the measures have generated the desired response.
The concept of truly realtime measurement of patient satisfaction was not possible until quite recently.
As a result of an innovative new technology hospitals can now monitor patient satisfaction easily and